Refund Policy

At HairQueen we understand it can be hard to choose the right shade. We have a 30 day exchange policy. For all exchanges the product must not have been used, worn, damaged or altered in any way. The seals must be intact and they must be returned in their original condition and packaging as which they were sent to you. HairQueen have the right to refuse any exchanges that are not returned in the original condition. You may remove your HairQueen product from the plastic sleeve to check for correct colour matching.

We do not accept returns or refunds, unless the product is faulty. A replacement or store credit will be issued only. Please contact HairQueen via email if the goods are found to be damaged or faulty.

The purchaser must thoroughly check the hair/products before removing the original bindings/warranty seal. Once removed we cannot accept your return/exchange under the health and safety legislation.

We do not accept returns after the hair has been applied and we are not liable for any damages to the product or the wearer due to improper applications and techniques. All hair extensions must be installed by a qualified professional.

You must contact HairQueen within 30 days from receiving your product if you have any concerns or quality issues. HairQueen do not accept liability for any wear and tear issues.

Colouring Your Hair Extensions 

At HairQueen all our products are 100% Remy human hair. You may dye the hair darker and tone the hair using a semi permanent dye. However we highly recommend having a qualified professional dye the hair and to carry out a test strand prior to dying all the hair. 

Hair extensions must not be bleached, lightened, or permed.

Dying your hair extensions is at your own risk. Any form of colouring can decrease the lifespan of the hair and increase the risks of matting, breakage, dryness and knotting. 

All warranties/guarantees are not valid if the hair has been coloured, modified in any way or the incorrect haircare has been used.  

Every order goes through a quality check before being packed and shipped to ensure there are no faults and you receive the utmost quality product. 

Return shipping will be at the purchaser's cost. If the product is deemed faulty and a replacement is issued, shipping back to the customer will be at the cost of HairQueen. 

HairQueen will not be responsible for lost or stolen returns. Be sure to send your return with a tracking number.

Please note, the following conditions will not be eligible for any refunds, credits or returns:

The products ordered were part of a promotion or special.

The products have been opened by you and you do not like the products. 

You are not happy with a price change of the products. 

There are no refunds for change of mind. If the colour you selected does not match they can be exchanged for the correct colour or you will be issued a store credit.

A refund, excluding the original shipping cost, will be issued to your original payment method after the goods are received and assessed, to be sure the goods have not been removed from its original packaging and security seal.

There will be no exchanges, refunds or store credits if any of the seals have been removed or tampered with.